Refund & Cancellation

1. The core platform is free

Reading VoiceOfVillage, creating an account, posting to the Grama Sabha, listing a local business, applying for a job, claiming a village page, using search — all of these are free and always will be. There is nothing to refund or cancel for the core product.

2. Voluntary donations

We accept optional donations from readers who want to support the work. Donations are voluntary contributions, not payment for a specific service, and are generally non-refundable.

We will refund a donation in two situations:

1. Accidental duplicate — the same amount charged twice within one hour due to a payment-gateway retry. We refund the duplicate charge automatically within 7 working days once we detect it, or immediately on request.
2. Unauthorised charge — a donation made without the account holder's authorisation (e.g. card used by a family member without permission). Report to refunds@voiceofvillage.com within 30 days of the charge. We investigate, and where the charge is unauthorised, refund in full within 7 working days.

3. Premium listings

Businesses that opt for a premium listing pay a monthly or annual fee for featured placement in local search. Premium listings are cancellable at any time with the following refund treatment:

• Within 7 days of first payment: full refund, no questions asked. Cancel from Dashboard → Business → Premium.
• Monthly plans, after 7 days: non-refundable for the current month; auto-renewal cancelled immediately, no charge next month.
• Annual plans, after 7 days: pro-rata refund of the unused whole months, minus a ₹99 processing fee.
• Suspended or terminated for policy violation: no refund. See Terms of Service.

4. How to request a refund

1. Email refunds@voiceofvillage.com from the address associated with your account, or from the address you used at checkout.
2. Include the payment reference (Razorpay pay_xxx ID or bank statement reference), the date, and the amount.
3. We acknowledge within 24 hours and process eligible refunds within 7 working days. The refund appears in the original payment method within a further 3–7 working days depending on your bank.

5. Chargebacks

We prefer to resolve disputes directly. If you file a chargeback without first contacting us and the chargeback is later found to be invalid, we reserve the right to suspend the associated account and recover any costs the payment network imposes on us.

6. Statutory rights

Nothing in this policy limits your rights as a consumer under India's Consumer Protection Act 2019, or under the payment-service regulations of the Reserve Bank of India.

7. Contact

Refunds: refunds@voiceofvillage.com · General billing questions: billing@voiceofvillage.com. For unresolved complaints, see the contact page's grievance officer.